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Shop Policies


LABOUR of ART's Shop Policies

Thank you for visiting LABOUR OF ART - Leather Goods

Address

LABOUR OF ART
Katia Plewnia (owner/designer/maker)
Westerkade 30
3511HC Utrecht
The Netherlands

info [!at] labour-of-art.com
+31(0)627597018

www.labour-of-art.com
labourofart.etsy.com
facebook.com/labourofart
instagram.com/labourofart
@labourofart

KvK: 59745657 
BTW: NL239989144B01 

The ODR platform is operational as of 9 January 2016 (see press release(318 kB)) and made accessible in stages. It will become accessible to consumers and traders on 15 February 2016 under:  http://ec.europa.eu/odr

Payment
I accept Pay Pal payments. You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Items are shipped within 3-5 business days of your payment.

Shipping

Please keep in mind, that everything is made with Labour of Art and posted from The Netherlands. Items are shipped to your address provided by this webshop. Your order will be send, when the payment was succesful. All orders are shipped with registered air mail (with tracking number) within 3-5 business days.
For orders within Europe it takes 3-5 days to ship.
For orders outside Europe allow 7-14 days.
Beware that orders can be delayed due to Customs random check. A 1-2 weeks delay may occur. This is also the case during Christmas and other holidays. If you purchase goods from abroad (outside european union), Customs Duty and/or Import VAT may be due. It is the responsibility of the buyer to pay those fees.

Refunds and Exchanges

Returns are accepted 14 days after receiving your purchase. The item must be in an original state (tags and labels still on, new and not used) before returning. Please contact me via e-mail before doing so. The shipping costs for returned items are the buyers responsibility, also that it is packaged and shipped safely.

Additional Policies and FAQs

All my designs are made by myself with love and labour of heart. Please allow small imperfections as they are part of the crafting proces. Since I am working with leather which is a natural material there may be minor imperfections which enhance the character and which I implemented in my designn. These marks will enrich the products by use and time. Please also keep in mind, that colour and texture of leather may slightly vary between pieces.

Please feel free to contact me via E-mail:info [!at] labour-of-art.com